Imprint

Legal provider identification:

Maren Klessen
Beethovenstr. 180
42655 Solingen
Solingen Germany
Phone: +49 177 4547863
E-Mail: info@chakmonie.de
VAT ID No.: DE295456155

Responsible for content according to § 18 Abs. 2 MStV:
Mrs. Maren Klessen
Beethovenstr. 180
42655 Solingen
Germany

Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr.

General Terms and Conditions, Customer Information & Cancellation Policy

I. General Terms and Conditions

§ 1 Basic provisions

(1 ) The following business terms are applicable to all the contracts, which you conclude with us as a supplier (Maren Klessen) via the www.chakmonie.de website. Unless otherwise agreed, the inclusion of your own terms and conditions, if any, is contradicted.

(2 ) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession. An entrepreneur is any natural or legal person or a partnership with legal capacity who or which, when entering into a legal transaction, acts in exercise of his or its independent professional or commercial activity.

§ 2 Formation of the contract

(1 ) The subject of the contract is the sale of goods.

(2 ) By placing the respective product on our website, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the item description.

(3 ) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the "shopping cart". You can call up the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time. After accessing the "Checkout" page and entering your personal data as well as the payment and shipping conditions, the order data will be displayed as an order overview.

If you use an instant payment system (e.g. PayPal / PayPal Express) as a payment method, you will either be redirected to the order overview page in our online store or to the website of the provider of the instant payment system.
If you are redirected to the respective instant payment system, please make the appropriate selection or enter your data there. Finally, the order data will be displayed as an order overview on the website of the provider of the instant payment system or after you have been redirected back to our online store.

Before sending the order, you have the option of checking the details in the order overview again, changing them (also via the "back" function of the Internet browser) or canceling the order.
By sending the order via the corresponding button ("order with costs" or similar designation), you declare legally binding acceptance of the offer, whereby the contract is concluded.

(4 ) Your requests for the preparation of an offer are non-binding for you. We will submit a binding offer to you in text form (e.g. by e-mail), which you can accept within 5 days (unless another period is specified in the respective offer).

(5 ) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partly automated by e-mail. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically ensured and, in particular, that it is not prevented by SPAM filters.

§ 3 Conclusion of the contract for courses

(1 ) The subject of the contract is the provision of courses.
By placing the respective course offer on our website, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the respective course description.

(2 ) The contract is concluded via the online shopping cart system as follows:
The courses intended for booking are stored in the "shopping cart". You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time. After accessing the "Checkout" page and entering your personal details and payment conditions, the order details will be displayed as an order overview.

If you use an instant payment system (e.g. PayPal / PayPal Express) as a payment method, you will either be redirected to the order overview page in our online store or to the website of the provider of the instant payment system.
If you are redirected to the respective instant payment system, please make the appropriate selection or enter your data there. Finally, the order data will be displayed as an order overview on the website of the provider of the instant payment system or after you have been redirected back to our online store.

Before submitting the order, you have the option of checking the details in the order overview again, changing them (also via the "back" function of the Internet browser) or canceling the order.
By sending the order via the corresponding button, you declare legally binding acceptance of the offer, whereby the contract is concluded.

(3 ) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partly automated by e-mail. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically ensured and, in particular, that it is not prevented by SPAM filters.

§ 4 Provision of services for courses

(1 ) The courses shall be held in the form described in the respective offers on the agreed dates.

(2 ) Insofar as the implementation of the courses is dependent on the number of participants, the minimum number of participants results from the respective offer.
If the minimum number of participants is not reached, we will inform you in text form (e.g. by e-mail) at least 7 days before the start of the course that the booked course will not take place. In this case, any services already rendered will be refunded immediately.

(3 ) If an individual event is canceled due to the short-term absence of the course instructor due to illness or for other important reasons, the services already rendered will be refunded immediately. In the case of events consisting of several dates, if one date is canceled due to the short-term absence of the course instructor due to illness or for other important reasons, the canceled date will be made up on an alternative date.

(4 ) In connection with the use of course rooms and facilities, you must comply with the house rules displayed locally. You must adhere to our instructions or the instructions of the course instructor.

§ 5 Substitute participants

You can nominate a substitute participant at any time before the start of the course. You will not incur any costs for this rebooking.

§ 6 Right of retentionRetention of title

(1 ) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.

(2 ) The goods shall remain our property until the purchase price has been paid in full.

(3 ) If you are an entrepreneur, the following also applies:

a) We reserve title to the goods until all claims arising from the current business relationship have been settled in full. Pledging or transfer by way of security is not permitted before the transfer of ownership of the reserved goods.

b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of the invoice amount that accrue to you from the resale; we accept the assignment. You are further authorized to collect the claim. However, if you do not properly meet your payment obligations, we reserve the right to collect the claim ourselves.

c) If the goods subject to retention of title are combined and mixed, we shall acquire co-ownership of the new item in the ratio of the invoice value of the goods subject to retention of title to the other processed items at the time of processing.

d) We undertake to release the securities to which we are entitled at your request to the extent that the realizable value of our securities exceeds the claim to be secured by more than 10%. We shall be responsible for selecting the securities to be released.

§ 7 Warranty

(1 ) The statutory liability for defects shall apply.

(2 ) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. If you fail to do so, this shall have no effect on your statutory warranty claims.

(3 ) Insofar as a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed agreed if you were informed of the same by us before submitting the contractual declaration and the deviation was expressly and separately agreed between the contracting parties.

(4 ) If you are an entrepreneur, the following shall apply in deviation from the above warranty provisions:

a ) Only our own specifications and the manufacturer's product description shall be deemed agreed as the quality of the goods, but not other advertising, public promotions and statements by the manufacturer.

b) In the event of defects, we shall provide warranty at our discretion by rectification or subsequent delivery. If the rectification of defects fails, you may, at your discretion, demand a reduction in price or withdraw from the contract. The rectification of defects shall be deemed to have failed after the second unsuccessful attempt, unless the nature of the goods or the defect or other circumstances indicate otherwise. In the event of rectification of defects, we shall not have to bear the increased costs incurred by moving the goods to a location other than the place of performance, provided that the move does not correspond to the intended use of the goods.

c) The warranty period is one year from delivery of the goods. The shortening of the period shall not apply:

- for culpably caused damage attributable to us arising from injury to life, limb or health and for other damage caused intentionally or through gross negligence;
- insofar as we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item;
- in the case of items that have been used for a building in accordance with their normal use and have caused its defectiveness;
- in the case of statutory recourse claims that you have against us in connection with warranty rights.

§ 8 Choice of law

(1 ) German law shall apply. In the case of consumers, this choice of law shall only apply insofar as the protection afforded by mandatory provisions of the law of the state of the consumer's habitual residence is not thereby withdrawn (principle of favorability).

(2 ) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.

II Customer information

1. identity of the seller

Maren Klessen
Beethovenstr. 180
42655 Solingen
Solingen Germany
Phone: +49 177 4547863
E-Mail: info@chakmonie.de

Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr.

2. information on the conclusion of the contract

The technical steps for the conclusion of the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions "Conclusion of the contract" of our General Terms and Conditions (Part I.).

3. contract language, contract text storage

3.1 The contract language is German.

3.2 The complete text of the contract is not saved by us. Before sending the order via the online shopping cart system, the contract data can be printed out using the browser's print function or saved electronically. After we have received the order, the order data, the information required by law for distance selling contracts and the General Terms and Conditions will be sent to you again by e-mail.

3.3 In the case of requests for quotations outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g. by e-mail, which you can print out or save electronically.

4. codes of conduct

4.1 We have subjected ourselves to the quality criteria of Händlerbund Management AG, which can be viewed at: https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zertifizierungskriterien.pdf

5. essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.

6 Prices and terms of payment

6.1 The prices stated in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.

6.2 The shipping costs incurred are not included in the purchase price. They can be called up via a correspondingly labeled button on our website or in the respective offer, are shown separately during the ordering process and are to be borne by you in addition, unless free delivery has been promised.

6.3 Any costs incurred for the transfer of money (bank transfer or exchange rate fees) shall be borne by you in cases where the delivery is made to an EU member state but the payment was initiated outside the European Union.

6.4 The payment methods available to you are shown under a correspondingly labeled button on our website or in the respective offer.

6.5 Unless otherwise stated in the individual payment methods, the payment claims from the concluded contract for goods and course bookings are due for payment immediately.

7. terms of delivery

7.1 The terms of delivery, the delivery date and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.

7.2 If you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the sold item during shipment only passes to you when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment. If you are an entrepreneur, delivery and shipment shall be at your risk.

8. statutory liability for defects

Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).

These general terms and conditions and customer information were created by the lawyers of Händlerbund who specialize in IT law and are constantly checked for legal conformity. Händlerbund Management AG guarantees the legal security of the texts and is liable in the event of warnings. You can find more information on this at: https: //www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service

The following conditions apply:

Delivery is made within Germany and to the following countries: Austria, France, Switzerland, Netherlands, Belgium, Spain, Great Britain, Denmark, Sweden, Norway.

Shipping costs (including statutory value added tax)

Domestic deliveries (Germany): We charge a flat rate of €5.95 per order for shipping. From an order value of 100.00 we deliver free of charge.

Deliveries abroad: We calculate the shipping costs abroad as a lump sum as follows:

Netherlands: 5,95 €
all other EU countries: €12.90

The costs for shipping to non-EU countries and worldwide are available on request. Please send us an e-mail to info@chakmonie.de

Delivery times

If no other period is specified in the respective offer, the goods will be delivered in Germany within 5-7 days, for deliveries abroad within 7-10 days after conclusion of the contract (in the case of agreed advance payment after the time of your payment instruction). Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in a single shipment, unless we have agreed otherwise with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

Accepted payment methods

- Prepayment by bank transfer
- Payment via PayPal

If you have any questions, you will find our contact details in the imprint.

Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession).

Cancellation policy

Right of withdrawal for goods
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the date,

- on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly;

- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;

To exercise the right to cancel, you must inform us(Maren Klessen, Beethovenstr. 180, 42655 Solingen, phone no.: 0177 4547863, e-mail address: info@chakmonie.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the sample withdrawal form below, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. Please note that a different delivery address applies for returns! Please send your goods to Maren Klessen, postal number 1005342364, Packstation 219, 41334 Nettetal. Important: please return only in prepaid & insured DHL parcels and in perfect condition and in the original packaging.

Consequences of withdrawal for goods

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within 14 days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the 14-day period has expired.

You bear the direct costs of returning the goods. ATTENTION!!! Different return address !!! Return the faultless goods with stamped & insured DHL parcel to: Maren Klessen, postal number 1005342364, Packstation 219, 41334 Nettetal

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Reasons for exclusion or expiry of goods

The right of withdrawal does not apply to contracts

- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Consequences of withdrawal for services

If you have requested that the services should commence during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract ().

Reasons for exclusion or expiry of services

The right of withdrawal does not apply to contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision of services.

The right of withdrawal expires in the case of a contract for the provision of services if the entrepreneur has provided the service in full and has only begun to provide the service after the consumer has given his express consent and at the same time confirmed his knowledge that he loses his right of withdrawal upon complete fulfillment of the contract by the entrepreneur.

Sample withdrawal form for goods and/or services

(If you wish to cancel the contract, please fill out this form and send it back to us).

- To Maren Klessen, Beethovenstr. 180, 42655 Solingen, e-mail address: info@chakmonie.de :

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date

(*) Delete as appropriate.

ATTENTION!!! Different return address!!! Return the faultless goods with stamped & insured DHL parcel to: Maren Klessen, postal number 1005342364, Packstation 219, 41334 Nettetal

These general terms and conditions, customer information and cancellation policy were created by the lawyers of Händlerbund who specialize in IT law and are constantly checked for legal conformity. Händlerbund Management AG guarantees the legal security of the texts and is liable in the event of warnings. Further information can be found at: https://www.haendlerbund.de/en/services/legal security/agb service.

last update: 01.11.2023